Privacy Policy

1. Who we are

scalevertexnet.com (LLC). Address: 15 Hryhoriia Skovorody St, Kyiv, 01001, Ukraine. Email: contact@scalevertexnet.com. Phone: +380 950 638 9715. EDRPOU (registration code): 86481269. Managing Director: Maria Schmidt.

2. Personal data we collect

• Contact details: name, email, phone number.
• Request details: information you provide in your quote/booking request (e.g., vehicle details, symptoms, preferred time).
• Communication data: content of messages you send to us.
• Device and usage data: information collected by cookies or similar technologies (only if enabled on your device), such as IP address, approximate location, pages viewed, and time of visit.

If you request a quote/booking, we also process data needed to handle your request and related communications.

3. How we use personal data

• To process and fulfill your auto repair quote/booking request.
• To communicate with you about your request and any follow-up questions.
• To manage and improve our services and website.
• To comply with legal obligations and resolve disputes.

4. Lawful basis and consent

Where our website collects personal data (for example, via lead requests or communications), we process it based on a lawful basis under Ukrainian law. In many cases, consent is the primary basis; consent must be provided voluntarily and cannot be used contrary to the law.

Reference: Закон України "Про захист персональних даних", № 2297-VI, Стаття 11.

5. With whom we share personal data

We may share personal data with:

• Service providers that support our operations (e.g., IT hosting and communication services), acting under our instructions;
• Courts, regulators, or law enforcement where required by law;
• Other parties if it is necessary to protect rights, enforce terms, or handle consumer complaints.

6. Data retention

We retain personal data only for as long as necessary for the purposes described in this Policy, including to fulfill your request, for accounting and record-keeping, and to resolve disputes. Retention periods depend on the nature of the request and applicable legal requirements.

7. Your rights

Depending on applicable law, you may have rights to access your data, request correction, request erasure (where applicable), and withdraw consent. You can also object to certain processing where permitted by law.

For consumer disputes, you can file a complaint and use consumer protection complaint/dispute-resolution routes available in Ukraine.

References: Закон України "Про захист прав споживачів", Закон України від 10.06.2023 № 3153-IX, Стаття 38, Стаття 39, Стаття 40.

8. Contact for data protection

If you have questions about this Privacy Policy or want to exercise your rights, contact us: